Terms of service
Last reviewed
The agreement between you and us for use of this service. Please read it — it limits our liability and sets out what you may and may not do.
1. The agreement
These terms, together with our privacy policy and any plan-specific terms shown at checkout, form the agreement between you and us. By creating an account or using the service you agree to them.
If you accept these terms for a company or other organisation, you confirm you are authorised to bind it, and "you" means that organisation.
2. Your account
You must give accurate registration details and keep them current. You are responsible for what happens under your account and for keeping your credentials secure. Tell us promptly if you believe your account has been compromised.
You must be 18 or older to hold an account.
3. Acceptable use
Do not use the service to break the law, to infringe anyone's rights, to send unsolicited bulk messages, to distribute malware, or to attempt to gain unauthorised access to any system.
Do not resell, sublicense or provide the service to third parties as your own unless we have agreed to it in writing.
We may suspend access without notice where continued use presents a security, legal or operational risk, and we will tell you why as soon as we reasonably can.
4. Fees, billing and refunds
Prices are shown at checkout in South African rand unless stated otherwise, and include value-added tax where it applies. Subscriptions renew automatically for the same period until cancelled.
You can cancel at any time. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. Unless the law requires otherwise or we say so, fees already paid are not refundable.
If a payment fails we may retry it and may suspend the service until it succeeds. We will give you notice before a price change and you may cancel rather than accept it.
5. Electronic transactions
This is an electronic transaction under the Electronic Communications and Transactions Act 25 of 2002 (the ECT Act). Our supplier details, our contact address for complaints, the description of the service, the total price and the payment method are disclosed to you before you complete a purchase; our supplier details appear at the end of this page.
You accept these terms electronically, by creating an account or by completing a purchase, and that acceptance is as binding as a signature. Records of your transactions are available in your account, and you can print or download them at any time.
6. Cooling-off
The ECT Act gives consumers a right to cancel certain electronic transactions within a set period after the transaction or delivery, without reason and without penalty, apart from the direct cost of returning anything received.
Where that right applies to your purchase, you may exercise it by contacting us at the address at the end of this page, and we will refund you as the Act requires. Some categories of transaction are excluded from the right, and a subscription you have already begun using may be treated differently from one you have not.
This clause is not a substitute for advice about your own transaction.
7. Availability and support
We work to keep the service available but we do not promise it will be uninterrupted or error-free. We may take it down for maintenance and will give reasonable notice where we can.
Any service level commitment applies only if we have given it to you in writing.
8. Your content
You keep ownership of everything you upload or create in the service. You give us the limited permission we need to host, process, back up and display it in order to provide the service to you, and for no other purpose.
You are responsible for having the rights to the content you put into the service. You can export your content at any time, and you can delete it; deletion follows the retention periods in our privacy policy.
9. Liability
The service is provided as it is. To the extent the law allows, we exclude warranties that are not expressly given in these terms.
To the extent the law allows, we are not liable for indirect or consequential loss, loss of profits, loss of business, or loss of data beyond our restoration obligations. Our total liability arising out of the agreement in any twelve-month period is limited to the fees you paid us in that period.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability under the Consumer Protection Act 68 of 2008 where it applies to you.
10. Termination
You may close your account at any time from the service. We may terminate the agreement on reasonable notice, or immediately for a material breach that is not remedied.
On termination your right to use the service ends. You may export your content before you close your account, and after that it is deleted according to the retention periods in our privacy policy.
11. Governing law and jurisdiction
This agreement is governed by the law of the Republic of South Africa.
You and we consent to the jurisdiction of the South African courts for any dispute arising out of this agreement. Nothing in this clause prevents a consumer from using any dispute resolution route the law makes available to them, and any consent to the jurisdiction of a Magistrate's Court does not prevent us from proceeding in a higher court where the claim requires it.
12. Changes to these terms
We may change these terms. We will give you notice of a material change before it takes effect, and continuing to use the service after that means you accept it. If you do not, you may cancel.
The English version of these terms governs if a translation differs from it.